Privacy Policy

Effective Date: 03/20/25

Aquatic Escape Pools and Services (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us via SMS.

By using our services, you consent to the terms outlined in this policy.

1. Information We Collect

We collect the following personal information when you interact with our website and services:

• Contact Information: Name, address, phone number, and email.

• Payment Information: Collected for transactions and securely processed.

• Service Details: Information related to bookings, maintenance, and service preferences.

• Website Data: Collected through cookies and Google Analytics for performance tracking.

We do not sell or share your personal data with third parties.

2. How We Use Your Information

We use your data to:

• Provide, manage, and schedule pool services.

• Process payments and transactions.

• Send SMS/email reminders for appointments, service updates, and general business communications.

• Improve website performance through analytics.

3. SMS/Text Messaging Policy

By providing your phone number, you consent to receive SMS messages from Aquatic Escape Pools and Services. We may send messages related to:

• Appointment reminders and service updates.

• General business correspondence.

Opting In & Out:

• You can opt in by providing written consent or submitting your phone number via our web form.

• To opt out, reply STOP to any message, and you will no longer receive SMS communications.

• Standard message and data rates may apply.

4. Cookies & Tracking Technologies

We use Google Analytics to monitor website performance and improve user experience. Google Analytics collects anonymous data such as pages visited, time spent on the site, and general geographic location.

To manage cookie preferences, adjust your browser settings accordingly.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transaction is 100% secure, and we encourage users to safeguard their information.

6. Your Rights & Choices

• You can request access to or deletion of your personal data by contacting us.

• You can opt out of SMS communications at any time.

• You can manage cookie settings via your browser.

7. Contact Information

For privacy-related concerns, contact us at:

📧 Email: customerservice@aquaticescapepools.com

📞 Phone: 610-509-2362

📍 Mailing Address:

Aquatic Escape Pools and Services

105 N 5th Street, PO Box #746

Emmaus, PA 18049

8. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date updated

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Accessibility Statement

Effective Date: 03/31/25

Aquatic Escape Pools and Services (“Company,” “we,” “us,” or “our”) is committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. We strive to provide a seamless experience for all users by adhering to recognized accessibility standards and continuously improving our digital accessibility.

Our Commitment

We are dedicated to maintaining an inclusive online environment that enables individuals of all abilities to access our services, information, and customer support. Our ongoing efforts align with the Web Content Accessibility Guidelines (WCAG) to enhance website usability for those who rely on assistive technologies.

Accessibility Features

To improve accessibility, our website includes:

• Keyboard Navigation – Designed for easy use without a mouse.

• Screen Reader Compatibility – Structured to support assistive technologies.

• Contrast & Readability – Optimized for visual clarity.

• Alternative Text – Descriptive alt text on images for better comprehension.

Continuous Improvement

We recognize that digital accessibility is an ongoing effort. We are committed to regularly reviewing our website to identify and implement necessary enhancements.

Need Assistance?

If you experience any difficulties accessing our website or services, please let us know. We value your feedback and will make reasonable efforts to provide the information or assistance you need in an accessible format.